The basis of each customer relationship with Secure Identity Systems® ("Secure Identity", "we", "our", or "us") is built on trust. You ("Users", "Members", or "Customers") have chosen to do business with Secure Identity, and we guard that relationship with great care, beginning with the information you have chosen to share with us. You or Your refers to you as a Member or User of our Site or Services.

We will only share your nonpublic personal information with others, as defined below.

Secure Identity, its partners, affiliates, and employees, are dedicated to protecting the privacy of your nonpublic personal information. We maintain information about you in order to provide you with the Services. We want you to understand our procedures for collecting this information, how we use it, and how we protect it. This Privacy Policy applies to visitors and users of our website(s),, and (“Site” or “Sites”) and the SecureMobile TM mobile application (“App”) for your mobile device (“Device”) and/or Services that we provide at no cost, Services that require payment of a fee, and prospective Customers. These Sites and App are not intended for the use by anyone under the age of eighteen (18), but parents or guardians may enroll minors in certain Services.

In addition to this Privacy Policy, our Terms and Conditions of Service and Terms of Insurance will apply to you based on the Service(s) you use.


We may modify our policy from time to time and will post those modifications of our Sites and Services here. Each time you use the site, the latest version of the policy will be displayed and will apply.

How we collect nonpublic personal information:

You need not enroll or register with Secure Identity just to visit and view our sites. We collect information from you from a variety of sources including directly from you to us, during your enrollment of our Services, by downloading the App, or from an authorized third party. We may also collect information when you call us, send us emails, and other applications or forms. In each of these circumstances, we will collect information only with your full knowledge and consent. We do not share your nonpublic personal information with third parties, except third parties that are performing services for us. We require these third-party service providers to agree to use your nonpublic personal information only for the purpose of performing those services with or for us. We may collect Personal Information from applications, enrollment forms, in reimbursement expense processing, or in your other interactions with us. We may also collect Personal Information from credit reporting agencies and other third parties in connection with the sale of our products to you.

We may use cookies or similar technologies on our website. A cookie is a small text file that is stored on a user's computer for record keeping purposes. We link the information we store in cookies to personally identifiable information you submit while on our website. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period. You can remove persistent cookies by following directions provided in your Internet browser's help file. If you reject cookies, you may still use our Sites, but some abilities may be disabled. We also use third- party cookies which provides us with usage information regarding our site to administer and improve our Sites and the content on it.

Information we collect:

We may collect information about you from a variety of sources, including information we gather from you directly when you register or enroll (or are enrolled by an authorized third party), use our Services, or view our Site, App, or our online advertisements. We may also gather information from other sources as described below.

What information we collect directly from you:

Below are kinds of information that we may collect from you.

  • Name
  • Contact Information (email address, postal address, primary and secondary phone numbers)
  • Social Security Number
  • Date of Birth
  • Age
  • Gender
  • Verbal Passcodes
  • Personal details to verify your identity, such as the name of the city in which you had your first job
  • Payment and Financial Information such as a credit card number or bank account information
  • Driver’s License Number or other government issued identity information
  • Device type, such as a mobile phone or tablet and its technical data*
  • Device location
  • Voluntary information you provide to us, such as previous used names
  • Product preferences
  • Communication preferences, such as text and email
  • Email of other family members you wish to enroll in the service
  • Voice, email, and/or chat content when you contact us as required or permitted by law

*Technical data can include, but are not limited to the Electronic Serial Number (“ESN”), Mobile Equipment Identifier (“MEID”) or International Mobile Equipment Identity (“IMEI”) data; telephony data relating to Your network of choice, subscriber identity module (“SIM”) operator name, SIM country; Your device serial number; Your carrier name; Your operating system (“OS”) version; device model; performance and data usage, Central Processing Unit (“CPU”) and memory consumption; other usage logs; battery status and battery usage patterns and power consumptions; lists of other installed applications; listing of types (i.e. Gmail, Yahoo, etc.) of other e-mail accounts configured to Your device; device information related to Your choice of settings for Your device such as Wi-Fi, Global Positioning System (“GPS”) settings, Bluetooth setting; mobile device settings; screen brightness and roaming data; the names of email accounts configured to Your device; and other technical information Secure Identity may need to perform the Services.

Information we collect when you visit our site:

Secure Identity and the third parties we engage to perform analytics or advertising use cookies or similar technologies to administer and improve our Site and the content on it, including to track user movements around the Site, to gather usage information and statistics about how our Site is used, to permit users to log in or make purchases, to store user preferences, to customize content, and for marketing and advertising purposes. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site, but your ability to use some features or areas of our Site may be limited.

We gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine the information we have automatically collected from you with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality, to develop new products and services, and to customize content and advertising to you.

The following are some examples of information we may collect with Cookies, log files, Web Beacons, GIFs, pixel tags, server logs, customer relationship management ("CRM") tools or other technologies that gather information automatically when you visit our Site or view online advertisements:

    • Website pages you view
    • IP address
    • Emails from Secure Identity that you open or forward
    • Secure Identity offers or links you connect to

In connection with the Site, for example during the enrollment process or upon log into your member portal, information about your computer, such as the device id and other accompanying technical attributes and characteristics, may be accessed, retained and used by us or our service provider to confirm device identification, verify your identity, and to authenticate your account.

Information we collect from other sources ("Third-Party Information"):

We may obtain information about you from third party sources, such as the companies we work with to provide service to you (i.e., our service partners), affiliates, and other companies that we acquire or merge with, data aggregators or public databases. Here are examples of this kind of Third Party Information:

    • Name
    • Age
    • Postel Address
    • Phone Number
    • Marital status and number of children
    • Other information which may help us determine your risk of identity theft such as online behavior, purchase behavior, interests and other consumer and market research data
    • Information used to populate our membership registration forms
    • Information such as your social security number and date of birth, obtained from our subsidiary, ID Analytics, other affiliates or service partners.
Why we collect nonpublic personal information:

Collection of name, email, address, social security number, and date of birth are all required to obtain the records to monitor your identity. We collect this information, either directly from you online and offline, as well as other sources, such as from a third-party partner and/or affiliate to enroll you as a Customer, to monitor your identity with credit sources, non-credit sources, and the social security administration. This information is required to verify your identity, charge you the agreed fees for our services, if applicable, and to fulfill our obligation to provide those services, such as identification verification companies, consumer reporting agencies, payment validation companies, or law enforcement agencies. While it is Your choice whether to provide the requested information or not, we cannot provide certain Services You request if You do not provide required Personal information.

How do we use your information?
    • To understand Site demographics and use of the Internet. *
    • In the course of providing Services you request, verifying your identity, notifying you of new features, Services, or changes in our business or to process, and fulfilling or billing your orders or requests.
    • When we, or our affiliates, send you marketing material about services, promotions or other material which may be of interest to you, through e-mail, interactive voice response telephone technology, direct mail or other means. *
    • To develop new products and services.
    • As part of our thought leadership on the impact and risk of identity theft, and for education.
    • To investigate misconduct or a crime, to comply with law, or when we believe it is necessary to protect our rights, property or safety or that of others.
    • To conduct data analysis and research relating to the risk and prevention of identity theft and related crimes.
    • In connection with our sale, purchase, merger or reorganization.

*Sharing of these items can be limited by you. Please contact customer service for inquiries.

When and with whom we share your nonpublic personal information:

We may disclose nonpublic personal information about you directly to a third party on your behalf in order to process or perform Services for you. To perform these services effectively, we must disclose your nonpublic personal information. The following would be examples of third parties or service providers we would need to share information with:

  • A consumer/credit reporting agency in the course of placing a fraud alert
  • A representative of a financial institution or credit card company
  • An insurance claims officer, in the course of submitting expense reimbursement claims
  • A law enforcement officer, in the course of filing a police report
  • Service providers or other third parties as part of Services provided to you
  • Payment Verification Companies-to validate credit card usage
  • A licensed non-affiliated service company to assist us in providing, maintaining, and operating technical support services and other technical data support

We prohibit these third parties by contract from using your personally identifiable information for any purpose other than to complete the delivery and performance of our Services.

Links to other sites:

Secure Identity Sites and App may contain links to other sites. Secure Identity does not share your nonpublic personal information with those websites and is not responsible for their privacy policy. We urge you to review the privacy policy of any site that might use acquire your information. We cannot account for the usage of cookies on sites that have links on our website.

Third-Party Websites

Our Site and App may be linked to other web sites operated by one or more third-parties (collectively, "Third-Party Sites"). Certain areas of our Site and App may allow you to interact with Third-Party Sites and, in certain situations, you may be transferred to a Third-Party Site through a link, but it may appear that you are still on our Site or App. The Third-Party Sites may have different privacy policies and terms and conditions and/or business practices than we do, and your use of Third-Party Sites is governed by that Third-Party Site's privacy policy and terms and conditions.

Your mobile device may contain third-party software and/or third-party applications which collect and transmit personal identifiable information or other technical Data. Secure Identity is not responsible for any personal identifiable information or other information which may be stored or transmitted by any such third-party software. Secure Identity is not responsible for any personal identifiable information or other information that You display publicly or that becomes publicly known as a result of Your actions.

How we protect your nonpublic personal information:

Secure Identity Systems uses physical, electronic, and managerial procedures to safeguard the confidentiality and security of the information you provide us. However, by using the Service(s) you understand and agree that perfect security of information does not exist and understand that there is a certain amount of risk in providing and receiving services over the Internet. You agree to use your Personal Information in a sensible way and you will avoid irresponsibly disclosing information, such as your Social Security number, to those that could improperly use or disclose it. We do not disclose your nonpublic personal information except as described in this privacy notice. We limit access to your nonpublic personal information to individuals who are performing a business service directly related to you. We encrypt nonpublic personal information stored electronically. Any data we transmit over a private network will be sent via secure, encrypted channels.

EU privacy/data protection rights:

EU General Data Protection Regulation (GDPR) has provided the below rights, as of May 25, 2018, to the EU residents or those who are in the European Economic Area (EEA):

Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared.

Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.

Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.

Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.

Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.

Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.

EU residents or those who are in the (EEA) can exercise these rights by raising a request directly at Requests will be responded to within 30 days.

Social Media:

Our Sites may contain links to social media features, such as Facebook and LinkedIn. These features may collect your IP address and enable cookies.


Secure Identity places customer testimonials on our website. This will only be done after asking permission from the customer providing the testimonial. It may be removed at any time at the request of the customer.


You may receive marketing materials from us or our affiliates and partners. You have choices on communication you wish to receive from us. If you elect not to receive marketing and informational material from us we will honor your request, but we will continue to communicate with you as needed to provide the Services as necessary.

Access to your nonpublic personal information:

You will always have access to the information we have about you. If you would like to review your nonpublic personal information that Secure Identity may have, please contact our Resolution Department at 1.877.304.3349 or email us at If you need to make changes to your nonpublic personal information, you may do so by logging into your account on our website or by calling the number previous listed. If you are not a member and want to know what Personal Information we have about you, you need to contact us in writing by postal mail with this request at the address set out in the “Contact Us” paragraph below. We will respond to your inquiry within thirty (30) business days. If you cancel your Services, we may retain your information in accordance with this section. We will retain your information as follows:

  • for as long as your membership is active
  • as needed to provide you Services
  • as required by company policy or legal obligation
  • as needed to resolve disputes
  • as needed to enforce our agreements

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Information to third parties for the third parties' direct marketing purposes. We may share your Personal Information with our affiliates for direct marketing, but we do not sell it to or share it with unaffiliated third parties. You may request a list of our affiliates by contacting us at Secure Identity, Attn.: Operations, 2702 Greystone Rd. Nashville, TN 37204. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. Please allow up to thirty (30) days for a response.

Our commitment to privacy:

Secure Identity communicates these privacy guidelines to all of our employees and agents. Our privacy statement is subject to change at any time. We encourage you to review our statement regularly for changes. If you have any questions about this policy, please email us at or postal mail at:

Secure Identity Systems, LLC
Attn: Privacy Department
2702 Greystone Road
Nashville, TN 37204